Re-Install Element: For a complete re-install, see the steps below:Ĭ:/ProgramData is an hidden folder so you might need to type it in the Windows.If using Mac, the latest drivers are included with the OS X updates. ***The Windows update feature is sometimes unreliable and we recommend updating your graphics drivers directly from Nvidia or AMD using links above.*** If using Windowsthen you can update your drivers using the links below: Update Element: The latest version is available in your Video Copilot download account.Then download and install this Windows Update. Windows 7 Users - Update to Service Pack 1 which is required for Element V2. Compatibility Requirements - Check to see if your machine is compatible with Element.PLUG-IN NOT OPENING - TROUBLESHOOTING STEPS BELOW: Make sure to choose the original location that you had the assets installed so that your 3rd party models will also link up. The solution is to run the full Element 3D installer again to link the assets back to Element. This happens if the Element 3D assets get de-linked from the Element plug-in. Model Browser Empty/Missing - Even the starter pack content is missing!.Send an email to and include your Video Copilot download account email or your order number and we can help. We understand that computer problems happen which require re-installation. This happens when the default amount of license attempts have been used up. (click screenshot below to see full path) Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to Folder.' and type the path in. Library/Application Support/ VideoCopilot If the Video Copilot folder is not present then install the full Element 3D installer. ***If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder*** Or, if necessary the manual license method.
“Invalid License Error” and other license errors - Troubleshooting Steps Below :Ĭ:/ProgramData is an hidden folder so you might need to type it in the Windows Explorer address bar.Īfter deleting the folder, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password.
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